TRION have 150 people fixing Defiance issues and it’s 24/7

Another month, another MMO launches with problems. Trion’s sci-fi shooter TV tie-in Defiance launched yesterday but it’s not been a perfect launch,

In an update to the community today Trion’s Nathan Richardsson outlines some of the key issues players are experiencing which so far include a chat system that doesn’t function, missing pre-order items, Bossses and Arkfall scaking issues, and that good old MMO classic, connectivity problems.

This first day of launch of Defiance, a PC-PS3-XBOX360-massively-online-tv-show-connected-third-person-open-world-shooter, has been as awesome as we expected it to be. And by awesome, I mean we’re neck deep addressing all the issues that come up when you scale something up to a million people from a test environment of thousands.

And we expected to be doing that. All our team is here, 150 people, all on it and will be in the next weeks because that’s what you do with massive online games. Keep the team, update, patch, fix, improve. We notice, we listen, we honestly do. Of the issues that we are working on right now, these are an example of the highest priority for us.

• Connectivity – Being able to connect, patch and play. This has a number of things that can be plaguing you depending on platform and what version of the game you have. We’re on it like a shark during winter solstice.

• Pre-order items – WHERE ARE THEY?!?!? We have a number of cases where they aren’t being delivered to you. We know. They haven’t disappeared nor will they. They might pop up suddenly over the next hours, the next time you log on or tomorrow.

• Bosses and Arkfalls – They might be very difficult as they scale and the rewards not in any sane correlation to what they should be, being this difficult. You’re right, it’s not right. On it.

• Chat and VOIP – This isn’t broken, we just believe people should use their psychic abilities more. Can you hear what I’m saying to you right now? Yes, exactly. We’re working on it.

The Trion team are working flat out to get these resolved and mention that servers could be up and down for a few days while they apply patches.

My account wouldn’t authenticate earlier today despite numerous password resets but hopefully I’ll have better luck this evening. All of us here are playing and we’ll be sharing out thoughts on the game when we’ve sunk a decent amount of time into it.