Firaxis “looking into” XCOM 2 performance problems – Patch Soon?

Before you post about a potential performance issue, please consult this troubleshooting guide for some simple tips that may mitigate your issue.

· Performance issues

· Ensure you have updated display drivers
– XCOM 2 runs best with the latest AMD or NVidia drivers. Please visit the AMD (https://support.amd.com/en-us/download) or NVIdia (https://www.nvidia.com/Download/index.aspx) support pages to ensure your graphic drivers are up to date.

· Check that your hardware meets or exceeds the Min Spec required to play XCOM
– https://forums.2k.com/showthread.php?…m-requirements

· Are you using a laptop with a dedicated graphics card as opposed to the integrated graphics chip?
– Ensure that your system is utilizing the dedicated graphics card and not the integrated one.

· Try turning down Graphic Options/Presets
– In Options/Graphics change the preset from High to Medium or Medium to Low.

· Try turning down Anti-Aliasing
– Many systems will have performance issues when running at high anti-aliasing settings such as MSAA 8x or MSAA 4x. Try lowering this and seeing if it helps performance.

· Uninstall any User Created Mods
– User created mods may not guarantee a stable high performance experience. Disable any installed mods and see if the performance issues still occur.

· Game Not installing
· Try Verifying your local cache
– Right Click on XCOM 2 in the Steam Library
– Select Properties
– Select the Local Files tab
– Click Verify Local Cache

· Delete Local Content and Reinstall
– Right Click on XCOM 2 in the Steam Library
– Select Delete Local Content
– Once done, Click Install and reinstall

· Crashing on launch
· Try Verifying your local cache
– Right Click on XCOM 2 in the Steam Library
– Select Properties
– Select the Local Files tab
– Click Verify Local Cache

· Delete Local Content and Reinstall
– Right Click on XCOM 2 in the Steam Library
– Select Delete Local Content
– Once done, Click Install and reinstall

· User not running with admin privileges – This creates an issue as the game does attempt to write out a profile in the mydocs folder and if you don’t have admin privs that would be a problem.
– With Steam running, go to the executable (i.e. C:\Program Files (x86)\SteamApps\common\XCOM 2\Binaries\Win64)
– Right click on XCom2.exe
– Select ‘run as administrator’

· Resolution being set to 0x0 – Saw an instance in forums where users had the game trying to launch in resolution 0x0 for some reason. The below would try and force it to a usable resolution.
– Right click on XCom2 in the Steam Library
– Select Properties
– Click the “Set Launch Options” button
– Type -Windowed -SizeX=1280 -SizeY=720 into the box and hit OK
– Try and launch the game.

· Delete the configs and cached shaders folders and Verify Local Cache –
– Verify your game cache. Even if done before, do it again.
– Delete the Documents\My Games\XCom2\Config directory (where the settings are saved )
– Delete the Documents\My Games\XCom2\CookedPCConsole Directory ( where the shader caches that are made during the game are stored )
– Verify your game cache
– Try and run again

· Reinstall DirectX
– In your Steam folder for the game you’re having trouble with, there will be typically be a DirectX setup package.
· Example file path: C:\Program Files\Steam\steamapps\common\XCOM 2\ _CommonRedist\DirectX\Jun2010
– Find and run DXSETUP.exe
– Reboot the computer (mandatory)

· Getting an Application Error (0xc000007b) or other (0xc00…) error – Try Reinstalling VC Redists
– Navigate to your game’s steam folder – there will be two Vcredist folders.
– C:\Program Files\Steam\steamapps\common\XCOM 2 \ _CommonRedist\vcredist\2012
– C:\Program Files\Steam\steamapps\common\XCOM 2 \ _CommonRedist\vcredist\2013
– Find and Run vcredist_x86.exe in both folders
– Find and Run vcredist_x64.exe in both folders
– Should the files already be installed, you will be prompted to either ‘uninstall’ or ‘repair’. Choose ‘repair’.
– Reboot the computer (mandatory)

· Reinstall Microsoft .NET
– Navigate to your game’s steam folder – there will be a DotNet folder.
– C:\Program Files\Steam\steamapps\common\XCOM 2 \ _CommonRedist\DotNet\4.5.1
– Find and Run NDP451-KB2872776-x86-x64-AllOS-ENU.exe
– Should the file already be installed, you will be prompted to either ‘uninstall’ or ‘repair’. Choose ‘repair’.
– Reboot the computer (mandatory)

· Check if you have a controller plugged in
– Some users have reported crashing when a USB controller is plugged in. Try disconnecting it and relaunch.

· Uninstall any User Created Mods
– User created mods ma