How to fix Xbox 360 error code 8015000a

Even though the Xbox Series X is readily available, some people have stuck with their trusty Xbox 360 consoles for nearly two decades at this point. Everything still works normally, even online play, but sometimes, you’ll encounter error codes like 8015000a.

Error 8015000a can occur when trying to sign into your Xbox Live account on an Xbox 360 console. According to Microsoft, it either means that the license is missing, expired, corrupt, or doesn’t belong to the current gamertag — or it means your Xbox Live profile cannot be downloaded at the moment. Regardless of the cause, there are a few easy fixes for this Xbox 360 error.

Xbox 360: How can I Fix Error 8015000a?

There are two ways to fix error 8015000a. If you’re trying to play digital content, then you’ll need to troubleshoot the game or app. Firstly, make sure you’re connected to the Internet with a stable connection. Then, check your Microsoft purchase history to make sure that the game you’re trying to play is owned by your account and not another account on your console.

If everything checks out, all that’s left to do is reinstall the game from the store. The Microsoft store might show the game as “free” or “owned,” which is a good sign because it means that you own the game, but the license just got mixed up. Redownloading and “repurchasing” the free game will fix that.

Related: Are Xbox Live servers down?

The second way to fix error 8015000a is to clear your system’s cache. To do so, press the Xbox button and then select Settings. Navigate to System Settings and select Storage. Highlight a storage device and press the Y button to open the Device Options menu. From there, choose Clear System Cache. This will freshen up your hard drive and fix any potential issues with your profile.

If nothing else works, then that means the issue is on Microsoft’s end and there’s nothing you can do but wait for them to issue a fix. Since most of Xbox’s server infrastructure is reserved for the Xbox One and Xbox Series X, things might take a little bit longer than they used to to get fixed on Xbox 360. Typically, most players report that outages like this only last a few hours, but it can take a day or two if things are really bad.